Privacy Policy

Effective 19 January 2026 Terms of Service

Your privacy matters. This Privacy Policy ("Policy") explains how White Hawk Studios ("White Hawk", "we", "us") collects, uses, and shares information when you use Hawknet and our other products and services (collectively, the "Services").

White Hawk Studios is based in the Kingdom of Saudi Arabia and the Services are operated primarily for users in Saudi Arabia and the United States. Our baseline privacy practices are designed to comply with Saudi Arabia's Personal Data Protection Law (PDPL) and applicable United States privacy laws.

If you access the Services from other jurisdictions, additional privacy laws may apply to you. Where those laws apply to our processing of your information, we will comply with them to the extent required.

1. Information We Collect

We aim to collect only what we need to operate the Services.

1.1 Information you provide

  • Account information: Your email address and basic account identifiers needed to provide the Services.
  • Support information: Information you send to us when you contact support (for example, emails, messages, screenshots, and attachments).
  • Optional profile details: Any additional information you choose to provide (if available in the product).

1.2 Payment and subscription information

  • Payments are processed by Polar: Payment card details and checkout information are handled by Polar (our payment provider). We do not store full payment card details on our servers.
  • What we may receive: Subscription status, plan tier, billing/transaction identifiers, invoice or receipt metadata, and limited details needed to reconcile access (for example, whether a subscription is active).

1.3 Information collected automatically

  • Usage information: Basic product usage signals such as features accessed and actions taken, which help us improve reliability and usability.
  • Diagnostic and error information: Crash reports, error logs, and performance information to troubleshoot issues.
  • Device and software information: Device type, operating system, app version, and similar compatibility data.
  • Log data: Server logs may include IP address, timestamps, and request identifiers for security and debugging.

1.4 Cookies and similar technologies

We may use cookies or similar technologies (including local storage) to:

  • Keep you signed in and maintain session state
  • Remember preferences
  • Support basic analytics and reliability diagnostics

You can control cookies through your browser settings. If you disable cookies, parts of the Services may not function properly.

2. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Authenticate users and manage accounts
  • Process subscriptions and manage access (with billing handled by Polar)
  • Send service-related communications (for example, receipts, account notices, security alerts)
  • Respond to support requests
  • Detect, prevent, and investigate fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our terms

We do not use your information to sell it to third parties.

3. How We Share Information

We do not sell your personal information. We may share information in these situations:

3.1 Service providers

We may share information with vendors who help us operate the Services, such as:

  • Payment processing (Polar)
  • Hosting and infrastructure providers
  • Email delivery and customer support tooling (if used)
  • Error monitoring or basic analytics providers (if used)

These providers are permitted to process information only to provide services to us and must protect it.

3.2 Legal requirements

We may disclose information if we believe it is reasonably necessary to:

  • Comply with applicable law, lawful requests, or legal process
  • Protect the rights, safety, and security of White Hawk, our users, or the public
  • Investigate or enforce violations of our terms or policies

3.3 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

3.4 Aggregated or de-identified information

We may use and share aggregated or de-identified information that cannot reasonably be used to identify you.

4. International Processing

We operate the Services from Saudi Arabia and the United States, and we may use service providers that process information in Saudi Arabia, the United States, or other countries. This means your information may be transferred to and processed in jurisdictions that may have different data protection rules than your jurisdiction.

We take reasonable steps to require our service providers to protect personal information consistent with this Policy and applicable requirements.

5. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Policy, including:

  • Account information: Typically retained while your account is active.
  • Support communications: Retained as needed to resolve issues and improve support.
  • Security and diagnostic logs: Retained for a limited period, unless needed longer for security investigations or legal obligations.
  • Billing records: Primarily maintained by Polar. We may retain limited billing metadata (for example, subscription status and invoice references) as required for operations, accounting, or compliance.

When you request deletion, we will delete or de-identify information we control unless we must keep it for legal, security, or legitimate business reasons.

6. Your Choices and Rights

6.1 Account access, correction, and deletion

You may request to access, correct, or delete your account information by contacting us at support@whitehawkgroup.net. We may need to verify your identity before completing certain requests.

6.2 Marketing communications

If we send promotional emails, you can opt out using the unsubscribe link in those messages. Even if you opt out of marketing, we may still send important service-related communications.

6.3 Additional rights depending on your location

Depending on where you live, you may have additional rights under applicable laws (including PDPL and certain U.S. state privacy laws). You can submit a request to support@whitehawkgroup.net and we will respond in accordance with the requirements that apply to your request.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information, such as access controls and encryption in transit where appropriate. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

9. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means. The updated Policy will be effective as of the "Effective date" listed above.

10. Contact Us

If you have questions or requests about this Policy or our privacy practices, contact us at:

White Hawk Studios
Email: support@whitehawkgroup.net